General Terms and Conditions of the Eaka Brand Website
Thank you for your trust and for registering on the Eaka website. Please read the shipping and user terms, and note that registering on the Eaka website means accepting all of the terms and conditions of this website.
Product shipping rules:
Shipping across the country: in under 6 days
Shipping within Tehran: in under 48 hours
For same-day delivery in Tehran, please get in touch with us.
Shipping to Tehran and its suburbs:
Products for Tehran and its suburbs, including the cities of Varamin, Pakdasht, Karaj, Pardis, Hashtgerd and other suburban cities, are delivered via Snapp and Tapsi.
Shipping to cities across Iran:
Postal delivery is the priority, but if postal conditions are not available, the order is sent from the Tehran terminal to the terminal of the destination city.
(If there is no freight service, direct delivery is not made and the order is sent to the nearest city by arrangement.)
Rules for filing complaints, criticisms and suggestions:
During office hours you can reach us at 09121411443 and share any criticisms or suggestions with us on that number.
Order tracking rules:
During office hours you can reach us at 09121411443 and raise any questions about tracking your shipments and orders on that number.
Return and payment rules:
The return period is between 24 and 48 hours.
If a purchased product is canceled, the 12% tax on flower sales, in accordance with the tariff of the National Tax Administration, is deducted and the remaining amount is refunded. This amount is deducted from our account by the tax office at the time of your purchase. The commission for purchasing through the Zarinpal payment gateway, which is the Shaparak transfer fee, is paid by the customer.